Shipping Information

 

SHIPPING

Shipping within Canada is a flat rate of $20 and free for orders over $150. International shipping is $30.

Orders are made on-demand from our factory in Bali, Indonesia. Processing time is typically 2 business days. If your  order is going to take longer than this, we will communicate any delays. Once your order is shipped, we estimate you will receive your order within 7 business days from its ship date. These times may vary, but we do our best to make sure you receive your order as quickly as possible.

Once your shipment is on its way, a tracking number will be sent to you via email delivery confirmation. Please make sure that your shipping address is correct - we are unable to re-direct orders once they have been dispatched.

Please note that we do not ship on weekends or holidays.

SHIPPING COUNTRIES

We currently ship to Canada, US, Australia, NZ, and Europe.

IMPORT DUTIES AND TAXES

All orders are shipped with delivery duty unpaid (DDU). We advise that you are familiar with your package destinations import duty, customs and local sales taxes as well as its rules and regulations for importing foreign goods and products prior to purchasing.

ORDERING INFORMATION

For all online customer service and product inquiries, please email us at hello@poemeclothing.com

RETURNS AND REFUNDS

We accept returns and offer a full refund on items within 15 days of receiving your purchase. Items must be in their original condition - unworn, unwashed or used for a full refund minus original shipping charges and duties paid. Any item returned not meeting these conditions will automatically be shipped back to the customer with no return granted. All sales items are final. For more information, please go to our complete returns policy page.